Shipping/Return/Exchange Policy
We do not currently ship to international destinations. For international shipments, please contact us on +91 7483854148 or email us at wehearyou@mosegi.in.
After confirmation of order, ready-to-ship products are shipped within 5 business working days.
Our dispatch lead time is 7 working days for made-to-order pieces and 10 working days for customized pieces.
Our return policy gives you 7 days after you receive your item to request a return, so you are entitled to a full refund if you are unsatisfied with it.
Customized Garments Policy: Please note that cash on delivery (COD), returns, and exchanges are not applicable to customized garments. These items are made to your specific requirements and cannot be returned or exchanged.
Only regular-priced items are eligible for refunds. Sale items will only be exchanged. Unfortunately, refunds are not available on sale items.
Delivery charges may vary based on the shopping cart's value.
For orders over INR 800, shipping is free within India.
In the event of non-availability on delivery, our delivery partners will attempt to deliver the package twice before returning it to us. Your shipping address must include a zip code and a mobile number. This will expedite the delivery process.
We accept all major debit & credit cards (including MasterCard, Visa & American Express) and also provide Net Banking options across major banks.
All orders are processed from our own warehouse in Bangalore, India.
Orders will be delivered to the shipping address mentioned at checkout.
Once your order has been shipped, we will mail you your airway bill, along with information about the shipping agency.
All our orders are packed safely and securely in 100% cotton biodegradable bags. It is highly recommended that you reuse the cotton bags.
At Mosegi, all pieces are stitched with exceptional precision. Manual irregularities and slight fading of natural dyes found in handwoven textiles used in our collection are not defects. They are merely the beauty of handmade textiles. Traditional Indian and Handmade processes are prone to unevenness and irregularities, contributing to their elegance and uniqueness.
Replacements are available across categories if the package you have received is not as expected, is in poor condition, or if it has been tampered with and damaged before delivery. Please refuse to accept the package and kindly return it to the delivery person.
As soon as you receive your order, we urge you to inspect it and notify us immediately if it is defective, damaged, or if the item was delivered incorrectly. A new replacement will be sent to you at no additional cost. You must, however, ensure that the original garment's packaging and the product tag are intact.
In the event that you change your mind and need your order in a different size or color, we will be happy to help. This service of exchange is available within 7 days following receipt of the article.
Our return policy gives you 7 days after you receive your item to request a return, so you are entitled to a full refund if you are unsatisfied with it.
Returns and exchanges are accepted only if the item is in the same condition as when received, unworn or unused, with tags, and in its original packaging. A receipt or proof of purchase will also be required.
You can easily return it by writing to us at wehearyou@mosegi.in. Or contact us at +91 7483854148.
Your return/exchange request will be confirmed by Customer Support, and you will be informed about the pickup process. Items returned to us without first requesting a return will not be accepted.
We don't charge extra for returns or replacements, and all pickups and replacements are done free of charge.
In most instances, we will pick up the originally delivered item from your location. However, there are certain areas where a pickup cannot be arranged. In such a case, you can ship the product through any other courier. The shipping charges will be reimbursed against the original receipt.
Please send the return to our studio, using the following address:
MOSEGI INDIA PRIVATE LIMITED, 187/1, Kudulu Main Road, Hosur Road, BANGALORE, Bangalore, Karnataka, India, 560068.
We would like to be informed at wehearyou@mosegi.in.
Please note that Mosegi is not responsible for any damages, theft, or unusual activity of any sort when you use your return service. We, therefore, recommend that you choose a traceable and reliable shipping service.
If you request a refund, the entire amount you paid, including shipping charges, will be refunded to your account. Processing time will be governed by the policies of our payment partner.
Replacement is subject to the availability of stock. In the event that a replacement is not available, we will refund the amount.
Although you can only change the size and color of an item once, if you wish, you can return it by following the simple steps outlined in our Return Policy.
The refund will be issued after the package is delivered to our studio and the product is found to be in satisfactory condition. Depending on the time of year, your refund may take up to 7 days. Your refund will be confirmed by email. If the product fails to meet the described conditions, we will return the product to you.
Please note, below items are not returnable/exchangeable in order to maintain safety and hygiene:
Masks, briefs/panties, lingerie sets, accessories swimwear, socks, and stockings.
Only regular-priced items are eligible for refunds. While sale items will only be exchanged. Unfortunately, refunds are not available on sale items.
For queries, WhatsApp +91 7483854148 or email us at wehearyou@mosegi.in.